Monthly Archives: September 2009

Embracing External Accountability

Reflecting on change as our clients continue to develop their approaches to transforming their organisations – structures, processes and service quality – for some, the power of external overview and scrutiny can be highly influential in driving improvement in service quality and reshaping external relationships. In discussing aspects of organisational change, such as ‘re-engineering’ and business process improvement, by embracing external political accountability to build support for change, Mark Moore says in ‘Creating Public Value (1995), once their (i.e. organisational leaders) purposes are linked to the expectations and demands of powerful overseers standing behind them, their strategic visions cease being… Read more
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