Monthly Archives: August 2011

Well Being and a critique of the consultation on the measures

The Positive Psychology website has been tracking the government’s plans to measure well being. The Office for National Statistics has been carrying out a £12m national consultation as part of the work to identify the most appropriate measures for the well being metrics. The PP article is a cogent and reasoned critique of the risks of creating the measures in the way Government suggests and what may flow from those in policy terms. The article is worth a read. http://mail.aol.com/34062-111/aol-6/en-gb/Suite.aspx… Read more
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Broken Britain? Broken Nokia. Useless Vodafone.

News from the front-line of customer service. Regular readers will know I have little time for rubbish customer service from the much vaunted and over-hyped private sector. Typically, this manifests itself via mobile ‘phone providers. Todays’ story is high quality. I have a Nokia E72.Nokia? You know, the company that was worth £200bn in 2001 and is  now worth south of £15bn and falling. Read this and you won’t be surprised why the fall in value. Last Friday, 19/8, my handset, the 2nd of the last 6 months, failed again. Cue contact with Vodafone. Excellent response, new E72 handset arrives… Read more
Posted in customer service, Nokia, Vodafone | Leave a comment

Scorching critique of the uber-class

An interesting piece on the squeezed middles, unwittingly squeezed between the under-class and the uber-class, where-in the latter reside those who wrecked the economy and continue to escape absolutely free of punishment, with those in the former who decided to (very wrongly) take something from their neighbours and community are punished at sentences with 30-50% severity premiums. http://www.publicservice.co.uk/blog_story.asp?id=309 We should see balance, responsibility and accountability for all in society, no just those who have their collars felt most easily. Will we finally see the hierarchy at News International bought to book with the latest disclosures and senior police officers who… Read more
Posted in economy, Uber-class, voluntary and community | Leave a comment

Pause, reflect, understand and move on – not take revenge

Eight days since I last blogged and when I did the riots had taken place only in north London. What a difference those ensuing few days made, both to the ‘landscape’ of the ensuing violence in a variety of cities and just as importantly  to issues such as the reactions to the events, to community cohesion, to government/police relations and so on. Have a look at the link for an interesting piece on causes of the unrest. http://www.peoplemanagement.co.uk/pm/blog-posts/2011/08/the-single-biggest-cause-of-rioting.htm The propensity for mass hysteria, evidenced by the various reactions to the News International saga, was re-affirmed massively by the sorts of… Read more
Posted in cuts, Positive core, riots, tenure | Leave a comment

Haringey and the Tottenham riots

A quite momentous week, often for the most puzzling or troubling of reasons, e.g. USA’s downgrade to AA+ reliability (which panics ‘the markets’ – ever wondered just exactly what or who these ‘markets’ are and why they panic so easily?) juxtaposed with the highly local 2011 Tottenham ‘riots’, which if nothing else seems to show the relative fragility of community cohesion. The continued reduction in third sector sustainability, the lack of sustained growth in the economy and waves of redundancies in both the commercial and public sectors suggests a winter of discontent, whether of an employment relations nature or of… Read more
Posted in Public sector cuts, riots | Leave a comment

Councils must reveal what they own

A report today on the Public Service website tells how the Coalition would like all local authorities to publish details of their assets. They report: “Rather than cutting frontline services and funding to voluntary organisations, local authorities will have to publish full details of all their assets so the public can see which ones could be sold to generate revenue, the Communities and Local Government Secretary Eric Pickles has said. To help them along, the coalition has produced a map of buildings and facilities that 87 English councils own, including hotels, restaurants, pubs, golf courses, sports stadiums, a sailing club,… Read more
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