Monthly Archives: March 2013

Does it have to be like this?

It’s been quite a week or two from a number of perspectives, with several occurrences that have caused me more than a little pause for thought (and emotion) around people, services, systems and perhaps leadership. The examples and analysis I offer are less felt as an organisational consultant, ‘though I do analyse these things from more than one perspective, and much more about what I find as a consumer, client, customer; call me what you will. Nor are these stories meant as gratuitious criticisms, borne out of a simple impatience or ingratitude. They are offered more as a narrative as… Read more
Posted in appreciative, Behaviours, Culture change, customer service, leadership, Leadership styles, Metaphor, reputation, service quality | Leave a comment

It’s the questions that count – particularly if they are appreciative

Reading across some blogs today, one in particular caught our attention: http://solutionfocusedchange.blogspot.nl/2012/03/can-questions-lead-to-change-experiment.html?m=1 This article looks at how questions might influence outcomes. Most questions have implicit unstated pre-suppositions. The researchers wanted to test the assumption that questions differing in their pre-suppositions can affect the person answering them. Aside from the intrinsic interest and value of the research quoted, it also chimes with what we know from Appreciative Inquiry (AI) anduestions. AI tells us that what we inquire into is fateful. So, if we inquire into implied or explicit failure, problems and errors, i.e. deficits, then we will indeed find ample evidence… Read more
Posted in AI, appreciative, Appreciative Change, Appreciative Inquiry, Appreciative questions, assumptions, Complexity, Culture change, learning, Make a difference, solution-focused | Leave a comment