Category Archives: Behaviours

Do you really want to make a sustainable difference?

It’s over ten years now that I have been using appreciative and strengths-based approaches in individual and organisational development settings. I have been working with a number of coaching clients recently who spend a good deal of time describing the problems and challenges they face and how their organisations tend to respond quite elaborately to these aspects, paying particular attention to the problems and looking for the quickest fixes. This concentration or perhaps over-concentration on the ‘deficit’ view, speaks to the enduring and maturing debate around the merits of taking a strengths-focused approach to change and improvement, compared to the… Read more
Posted in AI, appreciative, Appreciative Change, Appreciative Inquiry, Appreciative planning, Behaviours, change, Culture change, Deficit, Make a difference, productivity, SOAR, Strategic Planning, Strengths | Tagged , , , , , | Leave a comment

Transform the Culture as well as the Structures and Systems

David Clark, Chief Executive of SOLACE, (Society of Local Authority Chief Executives) wrote this weekend about a recent survey of Chief Executives throwing up some interesting views on the subject of transformation. “Many (most?) councils feel they must “transform” themselves, if they are to survive the harsh conditions of austerity. Many embarked on large “transformational” programmes, some even appointed new staff to lead the transformation and a few now report that their transformation has now been concluded successfully. But these transformations are in no sense homogenous. They have often started in very different places. Some have included customer led service… Read more
Posted in Appreciative Change, Behaviours, change, Complexity, Culture change, customer service, cuts, engagement, leadership | Leave a comment

Does it have to be like this?

It’s been quite a week or two from a number of perspectives, with several occurrences that have caused me more than a little pause for thought (and emotion) around people, services, systems and perhaps leadership. The examples and analysis I offer are less felt as an organisational consultant, ‘though I do analyse these things from more than one perspective, and much more about what I find as a consumer, client, customer; call me what you will. Nor are these stories meant as gratuitious criticisms, borne out of a simple impatience or ingratitude. They are offered more as a narrative as… Read more
Posted in appreciative, Behaviours, Culture change, customer service, leadership, Leadership styles, Metaphor, reputation, service quality | Leave a comment

Change and ensuring great culture doesn’t go in the cuts

As we enter a period of substantial, long-term and  discontinuous change for organisations in all sectors, the reality that we will lose massive experience and talent is unavoidable. The headlines tend to concentrate on the loss of jobs, people and resources – rightly so. There is though another risk of loss that is less obvious yet potentially more damaging to the long term health of an organisation. That is the loss of ‘culture’, i.e. “the way we do things around here”, the often ephemeral yet vital social ‘glue’ that binds many organisations together, sets them apart from the herd. This… Read more
Posted in AI, appreciative, Appreciative Change, Appreciative planning, Behaviours, Culture change, leadership, Positive core, Public sector cuts, Uncategorized | Leave a comment

A week is a long time…for politicians, journos and top cops

My last blog was but a short week ago, when I bemoaned the deficit behaviours of those in the media spotlight. A list of miscreants which later included those who report on the news as well as those who make it – unwittingly or otherwise. Andy ‘it’s (not) a fair cop’ Hayman turned out to be a mere entre to the firestorm that rapidly engulfed serving senior police officers who were lunched, dinnered, or strategically advised by serving and former NI staffers. I also wrote some time ago that the fox hunt that was developing around the NI story was… Read more
Posted in Appreciative Change, Behaviours, Culture change, Public Service | Leave a comment