Category Archives: engagement

Change – Our Worlds, Contexts and Conversations

The imperatives to change and transform our organisations, and the risks of not responding coherently and appropriately to those imperatives have never been greater or more pressing. During change, the emphasis is often on the ‘programme’ and the programme management tools; the Gantt charts; the HR procedures, cost-management and delivering the ‘benefits’ (how I recoil from that particular term) and so on – and perhaps rightly so. Without appropriate emphasis on those technical aspects, many change programmes (again, not keen on that way of describing change, as programmatic, almost guaranteed to succeed) can and often do falter or fail to… Read more
Posted in change, Culture change, engagement, Illuminate, leadership, Seeing Systems, Strategic Planning, strategy, Transformation | Leave a comment

Introducing Appreciative Inquiry into another part of the NHS

This week’s blog is by way of reporting on a fabulous two days spent with a superb group of NHS professionals and reiterating the power and relevance of Appreciative Inquiry (AI) in UK public services. During the week just past, I facilitated a two day appreciative inquiry-based learning and action event for 15 NHS professionals in the Midlands.  The event was designed to introduce the managers to AI; both it’s theory and practice. The group wanted to not only learn about AI but to use AI ‘live’ across the two days to produce outputs that they could take away and… Read more
Posted in 4-D, AI, appreciative, Appreciative Change, Appreciative Inquiry, engagement, NHS, Public Service, Theory or practice? | Leave a comment

Transform the Culture as well as the Structures and Systems

David Clark, Chief Executive of SOLACE, (Society of Local Authority Chief Executives) wrote this weekend about a recent survey of Chief Executives throwing up some interesting views on the subject of transformation. “Many (most?) councils feel they must “transform” themselves, if they are to survive the harsh conditions of austerity. Many embarked on large “transformational” programmes, some even appointed new staff to lead the transformation and a few now report that their transformation has now been concluded successfully. But these transformations are in no sense homogenous. They have often started in very different places. Some have included customer led service… Read more
Posted in Appreciative Change, Behaviours, change, Complexity, Culture change, customer service, cuts, engagement, leadership | Leave a comment

Game Theory and its application in our organisations

At The Open Channel we are open to new technologies and ways of communicating and learning. The Gametrainers web site is a good practical resource for trainers and facilitators and also a catalyst for creative thinking for all learning and development practitioners. Most people are more creative when they are having fun, and all organisations need creative thinking to support positive change. Team meetings for example can be (but aren’t always) boring, repetitive and stifling. There are though some practical and productive ways to generate deeper engagement and new ideas. How about: Hold the front page Ideas tennis Resource Auction… Read more
Posted in engagement, Game theory, ideas, learning, productivity | Leave a comment