Category Archives: individual

More on Nokia, Santander and service quality

After yesterday’s blog highlighting the groundbreaking work of public and third sector services in supporting families with multiple problems and challenges, I couldn’t help but return to another service related theme. In August I wrote about the appalling quality of a mobile ‘phone product of Nokia that had blighted part of my life and business. Not opinion – fact, based on a personal experience. I also reported a while before that on Nokia’s collapsing market value, i.e. from £200bn to £15bn in ten years. I made connections between the quality of their product and this collapse. Now, some of that… Read more
Posted in individual, Nokia, reputation, Santander, service quality | Leave a comment