Category Archives: Nokia

More on Nokia, Santander and service quality

After yesterday’s blog highlighting the groundbreaking work of public and third sector services in supporting families with multiple problems and challenges, I couldn’t help but return to another service related theme. In August I wrote about the appalling quality of a mobile ‘phone product of Nokia that had blighted part of my life and business. Not opinion – fact, based on a personal experience. I also reported a while before that on Nokia’s collapsing market value, i.e. from £200bn to £15bn in ten years. I made connections between the quality of their product and this collapse. Now, some of that… Read more
Posted in individual, Nokia, reputation, Santander, service quality | Leave a comment

Broken Britain? Broken Nokia. Useless Vodafone.

News from the front-line of customer service. Regular readers will know I have little time for rubbish customer service from the much vaunted and over-hyped private sector. Typically, this manifests itself via mobile ‘phone providers. Todays’ story is high quality. I have a Nokia E72.Nokia? You know, the company that was worth £200bn in 2001 and is  now worth south of £15bn and falling. Read this and you won’t be surprised why the fall in value. Last Friday, 19/8, my handset, the 2nd of the last 6 months, failed again. Cue contact with Vodafone. Excellent response, new E72 handset arrives… Read more
Posted in customer service, Nokia, Vodafone | Leave a comment