Category Archives: Vodafone

Broken Britain? Broken Nokia. Useless Vodafone.

News from the front-line of customer service. Regular readers will know I have little time for rubbish customer service from the much vaunted and over-hyped private sector. Typically, this manifests itself via mobile ‘phone providers. Todays’ story is high quality. I have a Nokia E72.Nokia? You know, the company that was worth £200bn in 2001 and is  now worth south of £15bn and falling. Read this and you won’t be surprised why the fall in value. Last Friday, 19/8, my handset, the 2nd of the last 6 months, failed again. Cue contact with Vodafone. Excellent response, new E72 handset arrives… Read more
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